The care of your health is a partnership between yourself and the Primary Healthcare Team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us. The receptionists are here to help that happen and always adhere to practice-set guidelines. Their job is very demanding so please be patient.
Our responsibility to you
- you will be greeted courteously
- you have a right to confidentiality
- you have a right to see your medical records subject to limitations of law
- you will be seen on the day of your choice and wherever possible by the G.P of your choice
- you will be informed if there will be a delay of more than 20 minutes for your appointment
- you will be referred to a hospital consultant if the GP thinks it’s necessary
- you will be given the result of any test or investigation on request or at your next appointment
- your repeat prescription will be ready for collection within 48 hours of your request
- your suggestions and comments about the services will be considered sympathetically and any complaint dealt with quickly
Your responsibility to us
- please treat all surgery staff with the same respect that you expect to be treat with - we are all just trying to do our job
- do not ask for information about anyone other than yourself
- tell us of any change of name or address so that your records can be kept accurate
- only request an urgent appointment if appropriate. Home visits should only be requested if you are too ill to attend the surgery. Out-of-Hours visits are for emergencies only - remember the doctor will be at work as usual the next day
- please cancel your appointment if you are unable to attend
- please be punctual but be prepared to wait if your own consultation is delayed by an unexpected emergency
- please allow sufficient time for your consultant's letter or the results of any tests to reach us. You will be advised of the usual length of time to wait
- use the tear off slip to request your repeat prescription whenever possible and allow 48 hours before collection
- please attend for your annual review when asked to allow us to provide you with the best possible care and management
- do let us know whenever you feel we have not met our responsibility to you
- we would of course, be pleased to hear from you when you feel praise is due!